Hi, I'm
Pooja Anugu
Customer Success Specialist
2+
Years Of Experience
5+
Projects Completed
60+
Customer Cases Resolved
My Skill Set
Delivering customer success through CRM management, ticket resolution, and workflow coordination across multi-channel support environments
CRM & Ticketing Systems
Managing customer cases, tracking service requests, and documenting issue resolution using CRM systems to ensure accurate and timely support delivery.
Customer Support & Issue Resolution
Handling multi-channel customer inquiries, resolving service concerns, and providing tailored solutions to improve satisfaction and retention rates.
Data Reporting & Workflow Coordination
Tracking customer data, generating reports, and coordinating workflows using Excel and project tools to improve operational efficiency and service delivery.
Why Choose Me
My Experience Area
Projects
My Amazing Works
Experience
Tech Mahindra
Roles & Responsibilities
• Handled 60+ daily customer inquiries across phone, email, and chat channels resolving issues related to product information and services.
• Managed 40+ customer accounts daily including billing adjustments, payment updates, and account modifications ensuring accurate CRM records.
• Processed and tracked 35+ daily phone orders while coordinating delivery updates across multiple service requests efficiently.
• Resolved 30+ sales-related requests per shift including upgrades, plan changes, and order processing improving service efficiency.
• Retained customers by resolving service concerns contributing to 15% reduction in cancellation requests through tailored solutions.
• Collaborated with internal teams resolving 25+ complex inquiries weekly ensuring timely issue resolution and improved customer satisfaction.
• Explained product features and offers to 50+ customers weekly supporting informed purchasing decisions and service understanding.
• Updated CRM records for 45+ daily interactions ensuring accurate case documentation and service tracking consistency.
• Monitored service requests and follow-ups closing 20+ customer cases weekly ensuring timely and effective resolution outcomes.
First Security Protection Services
Roles & Responsibilities
• Assisted 80+ daily visitors and residents with inquiries and access requests ensuring efficient front desk service operations.
• Maintained detailed reports for 20+ weekly security events supporting accurate documentation and incident tracking processes.
• Logged 100+ visitor records per shift using CRM systems ensuring accurate monitoring of access activities and documentation.
• Resolved 15+ weekly service issues by responding to complaints and coordinating with security staff ensuring timely resolutions.
• Communicated policies to residents and visitors improving compliance rates by 18% through clear and effective communication.
• Coordinated 10+ weekly service requests with building management ensuring smooth operations and adherence to safety protocols.
• Managed 30+ daily communication requests maintaining professional front desk service standards and customer interactions.
• Monitored 120+ visitor entries per shift ensuring accurate security documentation and compliance with access protocols.
• Coordinated incident follow-ups supporting resolution of 12+ facility-related service requests ensuring efficient operations.
DEGREE
EDUCATION
Diploma in Project Management
January 2024 – August 2024
Professional Recognition & Feedback
Awesome Service
Testimonial 1
Manager
Awesome Service
Testimonial 2
Manager